Shipping Policy
Effective Date: May 3, 2026
1. Shipping Information
We value your order and are committed to delivering your items quickly, securely, and reliably. Check the product page for available delivery options and choose your preferred one during checkout.
2. Order Confirmation
Once you place an order, you will receive an order confirmation email. This email serves as confirmation that we have received your order and have pre-authorized your credit card for the purchase. We will immediately contact our suppliers to verify the availability of the item(s) in stock. If, for any reason, the item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email. In the case where your item(s) are available for immediate shipment (within 5 business days), we will process the charges and proceed with shipping your order.
3. Order Shipment
If your order is in stock and we have processed the charges to your credit card, it will be shipped within five business days from the date of your order. Within 24 hours of your order leaving our warehouse, we will send you tracking information via email. Please ensure that you provide a valid email address during the checkout process. If you do not receive tracking information within six business days of placing your order, please feel free to contact us at support@oxify.com, and we will gladly assist you.
4. Shipping Destinations
We currently only ship inside the USA 48 states. However, please note that some exceptions apply. If the website allows you to proceed with the checkout process and enter your shipping address, you will receive your order. Certain products may also be available for shipping to Canada. Please refer to the product details or contact our customer service for more information.
5. Delivery Scheduling and Storage Fees
All large equipment and chamber deliveries require scheduled appointments with the freight carrier or delivery team. Once your order is ready for delivery, the carrier will attempt to contact you using the phone number and email provided at checkout to arrange a delivery date and time. It is the customer's responsibility to respond promptly and coordinate delivery.
If the carrier is unable to reach you after multiple attempts, or if delivery is delayed due to missed appointments, refusal, or lack of response, the shipment may be placed into temporary storage by the carrier. Any storage fees, re-delivery fees, or related charges incurred as a result of missed communication or scheduling delays are the responsibility of the customer and are not covered by Oxify.
To avoid additional charges, please ensure your contact information is accurate and monitor your email and phone closely once your order has shipped.
6. Shipping Options
We offer various shipping options to cater to your needs. Our base "Insured Curbside" delivery is always free of charge and typically takes between 5–15 business days to arrive at your doorstep after placing your order. Additionally, we provide the following options:
- White Glove Delivery: With this option, the item will be delivered to your room of choice, with any minor assembly required. The delivery team will also remove all packaging materials from your premises.
7. Damaged or Missing Items
Inspect your order upon delivery. If damaged, take photos of the packaging and product. Contact us within 7 days of receipt at support@oxify.com. We will work with you to arrange a replacement or refund. If items are missing, contact us within 7 days of delivery with your order number and details of the missing product(s). We will ship the missing item(s) or issue a refund.
8. Incorrect Address
Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect address, additional shipping fees may apply to reship.
9. Contact Information
Email: support@oxify.com
Phone: (866) 331-0601
Hours: Monday–Sunday, 9 AM – 5 PM EST
10. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website.