Home—Support—Shipping & delivery

Support — Shipping & delivery

From our floor to yours.

How shipping and delivery work at Oxify. A summary only — Sections 3, 4 and 5 of our Terms of Sale govern every order and control if anything here differs.

Effective September 22, 2026
01

Lead times are estimates.

Every Oxify chamber is built to order. Production, shipment and delivery dates shown on our site, in quotes or in communications are estimates only. Oxify does not guarantee delivery by a specific date unless it expressly agrees to one in writing.

Published lead times begin 48 hours after Oxify receives your payment or deposit. Manufacturing schedules, product availability, carriers, weather, labor disruptions and other circumstances can affect timing. Oxify will share status updates as they become available but is not responsible for losses caused by delivery delays.

Please do not schedule a medical procedure, business opening, travel or other time-sensitive event in reliance on an estimated delivery date.

02

Where we ship.

Standard

Contiguous United States

We ship to every address within the contiguous United States.

Contact first

Alaska, Hawaii & international

Contact us before ordering. Additional charges and lead times apply.

03

Before we ship: site access & readiness.

Before ordering, you must confirm the chamber can be delivered to and placed in the intended location — with a clear, safe delivery path and accurate measurements of:

DoorsHallwaysStairsElevatorsTurnsLoading areasFinal placement spot
Your responsibility
  • Accurate measurements and a clear, safe delivery path
  • Building, landlord, homeowners’ association or other required approvals, permits and inspections
  • Photographs, videos and measurements Oxify can rely on
Hard-shell chambers
  • Most require dedicated electrical circuits
  • Electrical, ventilation, structural, clearance and floor-loading requirements vary by model
  • All must be completed by qualified professionals before delivery

Oxify does not provide electrical, plumbing, construction or structural-engineering services, and is not responsible for additional costs caused by inaccurate or incomplete site information.

If the site is inaccessible, incomplete, unsafe or different from what was described, Oxify may postpone or stop delivery. Resulting storage, redelivery, contractor, travel and specialty-equipment costs are the customer’s responsibility.

04

Delivery scheduling.

By appointment

Chamber deliveries require a scheduled appointment. Respond promptly to scheduling communications and provide accurate delivery contact information.

An authorized adult present

Someone authorized must be present at delivery. For a business location, that person must have authority to approve placement and acknowledge completion.

Refusal doesn’t cancel

Refusing or failing to accept a scheduled delivery does not cancel your order. Storage, redelivery and related charges from missed appointments, delayed responses or site-readiness problems are the customer’s responsibility.

05

White-glove delivery.

Hard-shell chambersIncluded

Standard white-glove delivery is included unless your order states otherwise.

Includes
  • Ordinary offloading and uncrating
  • Packaging removal
  • Placement at the approved location
  • A crew with ordinary equipment — for example, a forklift
Does not include
  • Guaranteed electrical connections, equipment hookups, installation or training
  • Cranes, rigging or specialty equipment
  • Structural alterations or electrical work
  • Storage or unusual labor

Where delivery requires excluded services or equipment, the additional cost is the customer’s responsibility.

Soft-shell chambersNot included

Standard white-glove delivery is not included unless your order or quote expressly states otherwise.

Freight or parcel carrier

Soft-shell chambers ship by freight or parcel carrier to the delivery address.

06

Installation & training.

White-glove delivery, installation and training are separate services.

01
Basic connections

Delivery crew

The crew may complete basic connections when it has the required capability. Completion of hookups is not guaranteed.

02
Phone & video

Remote assistance

When the crew can’t complete hookups, Oxify may walk you through equipment connections and basic setup, and provide remote operational training after delivery.

Optional
Optional service

On-site installation

Full on-site technician installation and live training, when purchased and identified in your order. Generally occurs after delivery, subject to technician availability, travel and site readiness.

07

Inspection at delivery.

7DAYS Window to report

Report visible damage, missing items or delivery errors within 7 days after delivery. Prompt reporting protects your claim and allows Oxify to pursue the carrier.

Include with your report
  1. 01Your order number
  2. 02Photographs of the product and packaging
  3. 03A description of the issue

Title passes to you when Oxify receives full payment. Risk of loss passes on delivery, except where applicable law requires otherwise.

08

Contact us.