Shipping policy

Effective Date: May 3, 2026

1. Shipping Information

We value your order and are committed to delivering your items quickly, securely, and reliably.

2. Order Confirmation

Once you place an order, you will receive an order confirmation email. We will immediately contact our suppliers to verify availability. If the item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email.

3. Order Shipment

If your order is in stock and we have processed the charges to your credit card, it will be shipped within five business days from the date of your order. Within 24 hours of your order leaving our warehouse, we will send you tracking information via email.

4. Shipping Destinations

We currently only ship inside the USA 48 states. Some exceptions apply. Certain products may also be available for shipping to Canada. Please refer to product details or contact us for more information.

5. Delivery Scheduling and Storage Fees

All large equipment and chamber deliveries require scheduled appointments with the freight carrier. Once your order is ready, the carrier will contact you using the phone and email provided at checkout. It is the customer's responsibility to respond promptly and coordinate delivery.

If the carrier is unable to reach you after multiple attempts, the shipment may be placed into temporary storage by the carrier. Any storage fees, re-delivery fees, or related charges resulting from missed communication or scheduling delays are the responsibility of the customer and are not covered by Oxify.

6. Shipping Options

Our base "Insured Curbside" delivery is always free of charge and typically takes between 5–15 business days to arrive at your doorstep after placing your ordr. We also offer White Glove Delivery as an upgrade, which delivers the item to your room of choice with minor assembly and packaging removal.

7. Damaged or Missing Items

Inspect your order upon delivery. If damaged, take photos of the packaging and product and contact us within 7 days of receipt at support@oxify.com. We will arrange a replacement or refund. If items are missing, contact us within 7 days of delivery with your order number and details.

8. Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect address, additional shipping fees may apply to reship.

9. Contact Information

Email: support@oxify.com
Phone: (866) 331-0601
Hours: Monday–Sunday, 9 AM – 5 PM EST

10. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website.