Cancellation Policy

Effective Date: September 22, 2026

This page summarizes how order cancellations work at Oxify. It is a summary only. The full rules are in Section 1 of our Terms of Sale, which governs every order and controls if anything on this page differs.

1. 48-Hour Free Cancellation

You may cancel any order for a full refund, with no fees, by notifying us within 48 hours after your payment or deposit is received. We do not release an order to the factory until the 48-hour window has closed.

To cancel, email support@oxify.com or call (888) 844-9249 with your order number. A cancellation is effective only once Oxify confirms it in writing.

2. Cancellation After 48 Hours

Because every chamber is built and shipped to order, cancellations after the 48-hour window are subject to the following fees, which reflect our actual costs at each stage:

Stage when your cancellation is confirmed	Cancellation fee
After 48 hours, while your order is in production, until it is released to the carrier	10% of the total order price, plus any documented non-recoverable third-party costs already incurred (for example, freight bookings or crane/rigging deposits)
After the unit is released to the carrier, in transit, or delivery has been scheduled	20% of the total order price, plus a 10% restocking fee, plus all actual outbound and return freight, storage, and handling costs
After delivery	Not a cancellation. See our Returns & Refunds Policy

3. Payment-Processing Deduction

If you paid by credit card, debit card, or a financing platform (such as Affirm), the non-refundable fee charged to Oxify by the payment provider is also deducted from your refund. This deduction will not exceed 3.5% for card payments or 6% for financing-platform payments. There is no processing deduction for wire or ACH payments.

4. Deposit Orders

If your order was placed on a deposit, the cancellation fee is calculated on the total order price but is capped at the amount you have paid. Oxify will not pursue any shortfall beyond your deposit. Any amount of the deposit above the applicable fee is refunded.

5. Custom and Special-Order Products

Products manufactured, finished, or configured specifically for you (including non-standard color, size, voltage, or branding) cannot be cancelled after production begins unless Oxify agrees in writing. If Oxify agrees, the cancellation fees above apply.

6. Refund Timing

After deducting any applicable fees, Oxify refunds the remainder to your original payment method within 14 days after confirming your cancellation in writing.

7. Refused or Missed Deliveries

Refusing or failing to accept a scheduled delivery does not cancel your order. Storage, redelivery, and related charges caused by missed appointments or site-readiness problems are the customer’s responsibility.

8. Cancellation by Oxify

Oxify may cancel an order because of product unavailability, pricing errors, suspected fraud, site-access concerns, or circumstances outside its reasonable control. If Oxify cancels, we refund all amounts paid for products and services not delivered.

9. Contact Us

Oxify LLC
7928 South Madison Street, Burr Ridge, Illinois 60527
Email: support@oxify.com
Phone: (888) 844-9249

Nothing on this page limits cancellation or refund rights required by applicable law.