Shipping & Delivery Policy
Effective Date: September 22, 2026
This page summarizes how shipping and delivery work at Oxify. It is a summary only. The full rules are in Sections 3, 4, and 5 of our Terms of Sale, which governs every order and controls if anything on this page differs.
1. Lead Times Are Estimates
Every Oxify chamber is built to order. Production, shipment, and delivery dates shown on our site, in quotes, or in communications are estimates only. Oxify does not guarantee delivery by a specific date unless it expressly agrees to one in writing.
Published lead times begin 48 hours after Oxify receives your payment or deposit. Manufacturing schedules, product availability, carriers, weather, labor disruptions, and other circumstances can affect timing. Please do not schedule a medical procedure, business opening, travel, or other time-sensitive event in reliance on an estimated delivery date. Oxify will share status updates as they become available but is not responsible for losses caused by delivery delays.
2. Shipping Destinations
We ship within the contiguous United States. Contact us before ordering for delivery to Alaska, Hawaii, or outside the United States; additional charges and lead times apply.
3. Before We Ship: Site Access and Site Readiness
Before ordering, you must confirm that the chamber can be delivered to and placed in the intended location. This includes accurate measurements of doors, hallways, stairs, elevators, turns, loading areas, and the final placement spot, and a clear, safe delivery path. You must also obtain any building, landlord, homeowners’ association, or other required approvals, permits, and inspections. Oxify relies on the photographs, videos, and measurements you provide and is not responsible for additional costs caused by inaccurate or incomplete site information.
Most hard-shell chambers require dedicated electrical circuits. Electrical, ventilation, structural, clearance, and floor-loading requirements vary by model and must be completed by qualified professionals before delivery. Oxify does not provide electrical, plumbing, construction, or structural-engineering services. If the site is inaccessible, incomplete, unsafe, or different from what was described, Oxify may postpone or stop delivery, and the resulting storage, redelivery, contractor, travel, and specialty-equipment costs are the customer’s responsibility.
4. Delivery Scheduling
Chamber deliveries require a scheduled appointment. Please respond promptly to scheduling communications and provide accurate delivery contact information. An authorized adult must be present at delivery; for a business location, that person must have authority to approve placement and acknowledge completion.
Refusing or failing to accept a scheduled delivery does not cancel your order. Storage, redelivery, and related charges caused by missed appointments, delayed responses, or site-readiness problems are the customer’s responsibility.
5. White-Glove Delivery
Hard-shell chambers: standard white-glove delivery is included unless your order states otherwise. White-glove delivery means ordinary offloading, uncrating, packaging removal, and placement at the approved location by a crew with ordinary equipment (for example, a forklift). It does not guarantee electrical connections, equipment hookups, installation, or training, and it does not include cranes, rigging, structural alterations, electrical work, specialty equipment, storage, or unusual labor. Where delivery requires excluded services or equipment, the additional cost is the customer’s responsibility.
Soft-shell chambers: standard white-glove delivery is not included unless your order or quote expressly states otherwise. Soft-shell chambers ship by freight or parcel carrier to the delivery address.
6. Installation and Training
White-glove delivery, installation, and training are separate services.
The delivery crew may complete basic connections when it has the required capability, but completion of hookups by the crew is not guaranteed. When the crew cannot complete the hookups, Oxify may provide remote assistance by telephone or video, walking you through equipment connections and basic setup, and may provide remote operational training after delivery.
Full on-site technician installation and live training is available as an optional service when purchased and identified in your order. On-site installation generally occurs after delivery, and scheduling depends on technician availability, travel, and site readiness.
7. Inspection at Delivery
Please inspect the product and packaging at delivery. You must report visible damage, missing items, or delivery errors within 7 days after delivery, with your order number, photographs, and a description of the issue. Prompt reporting protects your claim and allows Oxify to pursue the carrier. See our Returns & Refunds Policy for damaged or defective items.
Title passes to you when Oxify receives full payment. Risk of loss passes on delivery, except where applicable law requires otherwise.
8. Contact Us
Oxify LLC
7928 South Madison Street, Burr Ridge, Illinois 60527
Email: support@oxify.com
Phone: (888) 844-9249