Limited Warranty

Effective Date: September 22, 2026

1. Overview

At Oxify LLC (“Oxify,” “we,” “us,” or “our”), we stand behind every chamber we sell. Every new Oxify hard-shell and soft-shell hyperbaric chamber purchased directly from Oxify is covered by our Five-Year Limited Warranty against defects in materials and workmanship, as described below.

This page is a summary of our warranty for your convenience. The full written Oxify Limited Warranty provided with your order governs all warranty coverage, exclusions, claims, and remedies, and controls if there is any difference between this page and that document.

2. Warranty Period

Coverage lasts for five (5) years from the date your chamber is delivered, or 3,000 operating hours, whichever occurs first. Operating hours are read from your chamber’s built-in hour counter.

The same warranty period applies to residential, commercial, and clinical purchasers. A repaired or replaced part or product is covered for the remainder of the original warranty period; repair or replacement does not start a new warranty period.

3. What Is Covered

This warranty covers defects in materials and workmanship in the following original components of your Oxify chamber package:

  • Chamber shell, pressure vessel, frame, and structural components
  • Electronic controls, control panels, gauges, and pressure-relief systems
  • Doors, viewing windows, valves, seams, and zippers
  • Air compressors and pressurization systems
  • The all-in-one machine/system, oxygen concentrator, dehumidifier, and cooling/AC system, when supplied as part of your Oxify chamber package
  • Red-light therapy panels, when supplied as part of your Oxify chamber package
  • Other non-consumable parts included as original components of your chamber package

During the warranty period, Oxify provides:

  • Covered replacement parts at no charge, for the full warranty period
  • Standard shipping of covered replacement parts within the contiguous United States, paid by Oxify
  • One covered on-site warranty repair: if Oxify determines that on-site service is reasonably necessary to address an approved warranty claim, Oxify will pay the technician’s labor and approved travel costs for one technician visit during the warranty period. After that visit has been used, covered parts remain free for the rest of the warranty period, but the customer pays labor and travel for any later on-site service.

Filters, hoses, seals, gaskets, batteries, masks, tubing, and similar consumable or wear items are covered only against defects existing at delivery.

Televisions, general lighting, furniture and chairs, and other optional convenience accessories are not covered by this warranty unless your order specifically states otherwise. We are always happy to help you with these items as a matter of customer service.

4. What Is Not Covered

This warranty does not cover any defect, failure, or damage caused by:

  • Accident, abuse, misuse, neglect, or improper storage
  • Operation outside the published pressure, temperature, electrical, environmental, or duty-cycle limits for your model, including commercial or clinical use beyond the daily-use and cooldown guidelines in your chamber’s manual
  • Inadequate, unstable, or improper electrical service, incorrect voltage, inadequate grounding, power surges, or improper connections
  • Failure to perform required maintenance, or use of expired, damaged, or inadequately maintained consumable items
  • Improper installation, relocation, disassembly, handling, or transportation, including any shipping, storage, or relocation arranged by the customer after delivery
  • Unauthorized modification, repair, part, or accessory, to the extent it caused the problem
  • Fire, water, pests, impact, puncture, contamination, or unsuitable environmental conditions
  • Continued operation after discovering a condition that requires repair
  • Tampering with or removal of the serial number or operating-hour counter
  • Failure to follow the product manual, safety instructions, or maintenance schedule
  • Events outside Oxify’s reasonable control

This warranty also does not cover ordinary wear and tear, routine maintenance, cosmetic conditions that do not affect operation (scratches, scuffs, fading, discoloration, finish variations), dissatisfaction with appearance, dimensions, comfort, or suitability, electrical, structural, construction, crane, rigging, or specialty-equipment costs, loss or theft, or business interruption, lost revenue, or substitute equipment.

If our investigation shows that a reported problem was caused by user error, misuse, or a failure to follow the manual or safety instructions, the claim is not covered to the extent of that cause.

5. How Warranty Service Works

Remote diagnosis comes first. Most issues can be resolved quickly by phone or video. Before approving warranty service, Oxify may ask for your order number, model and serial number, the chamber’s operating-hour reading, a description of the issue, photos or video, maintenance and service information, completion of reasonable troubleshooting steps, and a remote inspection by phone or video call. Remote support does not use up your one covered on-site repair.

Replacement parts. If a covered part needs to be replaced, Oxify will ship it to you at no charge with standard shipping paid within the contiguous United States. Oxify may, at its option, offer expedited shipping on eligible covered parts; expedited service and the availability of any particular part are not guaranteed. Oxify may ask you to return the defective part and will provide instructions and pay standard return shipping.

On-site service. On-site service is not guaranteed for every claim. Oxify will decide the appropriate remedy after evaluating the claim, the product, the location, and the repair required. For hard-shell chambers, Oxify may authorize an on-site repair when reasonably necessary. For soft-shell chambers and accessories, Oxify will ordinarily ship replacement parts or a replacement product.

Remedies. If a covered product fails because of a defect in materials or workmanship, Oxify will, at its option, repair the defective component, provide a replacement component, or replace the affected product with the same or a reasonably comparable product. Replacement parts may be new or refurbished. A defect in one component does not entitle you to a replacement of the entire chamber.

6. How to File a Warranty Claim

  1. Contact Oxify before your warranty period ends: email support@oxify.com or call (888) 844-9249.
  2. Provide your order number, contact information, chamber model and serial number, and the operating-hour reading if requested.
  3. Describe the issue and send photos or video if requested.
  4. Complete the reasonable troubleshooting steps our team walks you through.
  5. Obtain written repair, return, or replacement instructions from Oxify before shipping anything or arranging any service.

Do not ship a product or component to Oxify without written authorization; unauthorized returns may be refused. Oxify is not responsible for labor or expenses from service providers we did not authorize.

7. Your Responsibilities

To keep your coverage in good standing, please operate the chamber according to its manual and safety instructions, perform required maintenance at the specified intervals, use qualified professionals for any electrical or structural work, stop using the chamber if continued use could cause injury or further damage, notify Oxify promptly when you discover a possible defect, protect the chamber from further damage while a claim is pending, provide reasonable access for diagnosis and service, and keep reasonable maintenance and service records. A failure to meet one of these responsibilities affects coverage only to the extent it caused or worsened the problem.

8. Commercial and Clinical Use

This warranty applies to authorized residential, commercial, and clinical use, subject to the same five-year / 3,000-hour period. Commercial and clinical use may require more frequent maintenance because of higher operating hours and occupancy. You must follow all published duty-cycle, inspection, maintenance, and operating requirements for your model; damage caused by use beyond those requirements is not covered. This warranty does not cover a business customer’s services, treatment protocols, supervision, regulatory compliance, or representations to its own clients.

9. Out-of-Warranty Service

If your chamber falls outside warranty coverage, or you have used your one covered on-site repair, we still offer paid service, replacement parts, and ongoing technical support. Contact us for a quote.

10. Transferability

This warranty applies to the original purchaser identified in Oxify’s sales records and is not transferable upon resale or other transfer, except where required by law. It applies only to chambers purchased from Oxify and delivered within the United States.

11. Relationship to Returns, Refunds, and Other Oxify Programs

This warranty does not by itself create a right to return a product or receive a refund. Returns and refunds are governed by Oxify’s Terms of Sale and Returns & Refunds Policy. This warranty is also separate from white-glove delivery, optional installation services, the Legacy Program, and the Trade-Up Program; those programs do not expand this warranty.

12. Limitations

This is Oxify’s only express warranty for the covered product. Oxify’s obligations are limited to the remedies described in Section 5. To the extent permitted by law, any implied warranty is limited to the duration of this warranty, and Oxify is not liable for incidental, consequential, special, exemplary, or punitive damages, including lost profits, business interruption, loss of use, substitute equipment, or claimed health or recovery losses. Oxify’s liability under this warranty will not exceed the original purchase price of the affected product. Oxify does not warrant that the chamber will operate without interruption or that it will produce any particular health, wellness, recovery, athletic, medical, or business result.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No salesperson, technician, delivery provider, contractor, advertisement, or oral statement may modify this warranty. Any modification must be in a writing expressly approved by Oxify.

13. Contact Us

Oxify LLC — Warranty Support
7928 South Madison Street
Burr Ridge, Illinois 60527
Email: support@oxify.com
Phone: (888) 844-9249
Website: https://www.oxify.com